Contact Us
Mobile:0086-13758286310
Tel:0571-8265228
Fax:0571-8265113
QQ:240608275
Email:adam@boleitools.com
Skype:jacktang1989
Add:Room 2315, Building 6, Poly Tiandi Center, Economic And Technological Development Zone, Hangzhou, Zhejiang, China

       

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FAQ
Location:Index--->FAQ

Q:What about your products warranty policy?

A:We provide 12 months limited warranty forour products, covering critical parts like motor, gear box. Free spare parts will be sent for replacement if the critical parts break down during normal operation. Quick-worn parts like threading dies, cutting blades are not subjectto the warranty policy.
 


Q: How long is your delivery time?
A: Generally it is 7-15 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.


Q:Can i have my own LOGO on products?

A:Yes, every client can has their own LOGO on the products. Please prepare a PDF file of your logo and discuss the details with our sales before you place orders. It may involve the MOQ for different dies, please consult the details with our sales. For famous brands, we will need authorization to proceed


Q: Do you provide samples ? is it free or extra ?
A: We can provide free sample for evaluation.According to our company policy, we will charge the sample fee first and refundthe cost in later firm orders.

Q: What payment terms you accpet?

A:  T/T, PayPal, Western Union, Money Gram andL/C at sight are all acceptable

 

    T/T is suitable for both small and largequantity orders and it is commonly acceptable type. USD50 bank charge should be charged for each order below USD 5000 in total amount. We have tax refund with this method so the unit prices of the cargo should be a little bit better than cash transaction.

    PayPal,Western Union, Money Gram are cash transaction.

       PayPal charge should be as per your amountand we will charge you together with cargo costs. Charges of Western Union and Money Gram should be paid by yourself while transferring payment. We will notcharge from you for the two method (Western Union and Money Gram) We do not have tax refund under the three payment methods so the unit prices should be alittle bit higher than T/T.


    Charges L/C at sight should be as per the detailed order!
  


Q: What is your terms of payment ?

A: Payment<=2000USD, 100% in advance. Payment>=2000USD, 30% T/T in advance ,balance before shippment.


Q: Are you factory ?

A.Yes ,welcome to visit